Last updated: January 2026
Emergency Plumber Cincinnati ("we", "us", "our") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect information when you visit emergencyplumbercincinnati.com or contact us for plumbing services.
Information We Collect
We collect information you provide directly when you contact us — name, phone number, email address (if provided), service address, and a description of your plumbing issue. We collect this information so we can return your call, dispatch a licensed plumber, and provide a written estimate.
We also collect technical information automatically when you visit the site: IP address, browser type and version, device type, operating system, referring URL, pages visited, time spent on each page, and approximate geographic location derived from IP. This information is collected via Google Analytics 4 (GA4) using the gtag.js library — no Google Tag Manager.
How We Use Information
- To connect you with an independent licensed plumbing contractor
- To return phone calls and respond to inquiries
- To provide written estimates and service invoices
- To analyze site usage and improve our services
- To track phone-call clicks and form submissions for marketing analytics
- To comply with legal and regulatory obligations
Cookies and Analytics
We use Google Analytics 4 cookies to measure site usage. These cookies typically expire after 24 months. You can opt out of GA4 tracking via your browser's privacy settings or Google's opt-out browser add-on. We do not use third-party advertising cookies or remarketing trackers.
Phone-click tracking captures the timestamp and page where any call-link click occurred. Form submission tracking captures the page where a form was submitted. Neither captures message content or personally identifiable information beyond what you submit on the form.
Third Parties
We share your contact information only with the licensed plumbing contractor dispatched to your job. We do not sell, rent, or trade contact information to advertisers, data brokers, or unrelated third parties.
Service providers we use include Google Analytics for traffic measurement and Cloudflare for site hosting and DDoS protection. Each operates under its own privacy policy and receives only the data necessary for its specific function.
Data Retention
Contact information is retained for the duration of any active service engagement and for up to 7 years afterward for tax and warranty record purposes. Analytics data is retained per Google's GA4 default retention policy (typically 14 months for event data).
Your Rights
You have the right to access, correct, or request deletion of personal information we hold about you. To exercise these rights, email [email protected] with your request. We respond within 30 days.
California residents have additional rights under the California Consumer Privacy Act (CCPA): the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising these rights.
EU/UK residents have rights under the General Data Protection Regulation (GDPR) and UK GDPR: the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability, and the right to object.
Security
We maintain reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be highlighted on the homepage for at least 30 days.
Contact
Questions about this Privacy Policy? Email [email protected] or call 513-555-0000.